Three points to take away
- 01
Start with user questions and comment language.
- 02
Let one evidence source support multiple channel treatments.
- 03
Measure saves, search entry, and downstream action.
Build a question inventory
Extract anonymized questions from support, site search, comments, and sales notes; classify by intent and decision stage, then select topics requiring evidence checks.
Generation is not publication
A model may create titles, summaries, and channel variants, but editors must review every fact, case, and promise while retaining source and version history.
Verification checklist before action
Sample generated variants for factual consistency and platform-appropriate context.
Run a bounded trial with non-sensitive samples and retain successes, failures, and human corrections.
Before wider use, name an owner, data boundary, stop condition, and review date.